Safeguarding and DBS Checks: What to Ask a Cleaning Provider

 When it comes to schools, who’s in your building matters as much as how clean it is. Every visitor, contractor, or cleaner should meet strict safeguarding standards. Knowing what to ask can save your staff and students from unnecessary risk.

Even the best cleaning service can’t help if their staff aren’t properly vetted. Facilities managers need clarity on DBS checks, safeguarding policies, and staff training to make informed choices.

Step-by-Step Approach

  1. Confirm DBS Checks
    Ask for proof that all cleaners have an up-to-date DBS (Disclosure and Barring Service) check. Make sure the certificate is valid for the roles they’re performing in school.

  2. Review Safeguarding Policies
    Request a copy of the provider’s safeguarding policy. Check how they handle incidents, report concerns, and ensure staff know school-specific protocols.

  3. Understand Recruitment Procedures
    Find out how the cleaning company screens new staff. Do they verify references, employment history, and identity? Proper recruitment reduces the risk of unsuitable hires.

  4. Check Ongoing Training
    Ask if staff receive regular safeguarding refreshers or workshops. Policies are only effective if employees understand and follow them.

  5. Confirm Supervision Levels
    Determine whether supervisors regularly monitor cleaning teams. Unsupervised staff can create compliance gaps or unsafe situations.

  6. Ask About Substitutes
    Know the procedure when a regular cleaner is absent. Temporary staff should be equally vetted and DBS-checked before entering school areas.

  7. Document Everything
    Keep written confirmation of DBS checks, safeguarding policies, and training records. This protects the school and provides evidence for audits.

Safeguarding Checklist for Cleaning Providers

  • All staff hold a valid DBS check

  • DBS certificates are on file and up-to-date

  • Safeguarding policy is provided and clear

  • Recruitment process includes references and ID checks

  • Staff receive ongoing safeguarding training

  • Supervisors conduct regular site monitoring

  • Substitute staff are equally vetted

Common Mistakes Facilities Managers Make

  • Assuming all cleaning staff are DBS-checked without verification

  • Not requesting written safeguarding policies

  • Ignoring staff training schedules

  • Allowing unsupervised cleaners in sensitive areas

  • Failing to check procedures for temporary or replacement staff

Questions to Ask a Cleaning Provider

  1. Can you provide proof that all staff have up-to-date DBS checks?

  2. What safeguarding training do your employees receive, and how often?

  3. Can you share a copy of your safeguarding and incident reporting policy?

  4. How do you handle temporary staff or last-minute replacements?

  5. How are supervisors deployed to monitor cleaning teams?

  6. What procedures are in place if a safeguarding concern arises on-site?

Keeping children safe starts with understanding who has access to them. Clear procedures, verified checks, and ongoing supervision create a safer environment and peace of mind for your team.

If you want a quote or a cleaner-ready scope, contact LZH Cleaning Group.

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